RETURNS & REFUND

ladydemofashionis.com online shop makes sales based on our excellent designs and affordable price. We have a QA team to ensure products are qualified to be sent out and we strive to ensure the highest quality products. All our products come with a five-year warranty and a one-month no-questions-asked return

Easy Exchanges:

Love it but need a different size, color, or pattern? We're happy to exchange as long as that item's still in stock.

 

Refund:

Return the item for a refund, you need to pay the return shipping fee and send item with original wrappings. Please refer to the Return Procedure below. We will process the refund after receive the package. Refund will back to your account 1-5 working days. Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

 

Returns & Exchanges Policy:

  • All our products come with a five-year warranty and a one-month no-questions-asked return

 

Please also note:

  • If the item has quality/size issues, please contact us and we can cancel/return/exchange/refund.
  • Products which are not in the same conditions as they were delivered or which have been used beyond the mere opening shall not be returned or refunded.
  • A return tracking number will be required for a safe delivery and standard shipping will be recommended.
  • Buyer will be responsible for the cost of returning the product to us. Please note that if returned parcel causes any import tax fee, we will be entitled to charge you for the direct cost or decline the return.
  • Refund will be made using the same method you used to make payment. And either return or exchange will only be arranged when we confirm the products delivered back successfully.
  • We do not accept return without reason or communication.

 

Return Procedure:

  • 1.Contact our customer service to email us a picture showing the problem/defect.

    2.Get return address from our customer service

    3.Send items back to us.

    4.The refund will back to your account in 7-10 business days when we receive items.

Note: Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.

 

Order cancellation

Orders cancelled within 24 hours from the time of the payment made will be refunded in full amount. For orders need to be cancelled after 24 hours of your payment time and we haven't shipped , we have to deduct 15% from your payment amount as cancellation fee.We will Not accept order cancellation request once the order has been shipped. There is no need to request to cancel the order if you just want to change colors or sizes in the order. To cancel your order, please send us an email at [email protected]

 

Contact us

If you have any other questions, please do not hesitate to contact us at [email protected]

Return Procedure:
1.Contact our customer service to email us a picture showing the problem/defect.

2.Get return address from our customer service

3.Send items back to us.

4.The refund will back to your account in 7-10 business days when we receive items.

    • Delivery
      Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.

      For example, if you order a dress, it will need 3-5 business days of processing time and then 7-30 business days of shipping time if you select super saving shipping. Therefore, you can expect to receive it in 10-35 business days. And you can expect to receive it in 5-10 business days if you select expedited shipping (2-5 business days).

      Tracking Website:

      https://www.17track.net/en

      Important Notes

      Total Delivery Time=Processing Time + Shipping Time

      Processing Time

      prepare items for shipment,3-5 business days normally

      Shipping Time

      transit of package,2-20 business days

      ladydemofashionis offers two different international shipping methods:

      Postal Service: 10-20 Business Days.

      Standard Shipping: 7-10 Business Days.